Question 1

Is my data safe?

Accepted Answer

Yes. Your data is stored on AWS servers in Mumbai, India. We use encryption at rest and in transit, automated daily backups, and Row-Level Security to ensure complete tenant isolation.

Question 2

Can I switch from Marg ERP or Gofrugal?

Accepted Answer

Yes. We provide data import assistance for CSV exports from Marg, Gofrugal, and other pharmacy software. Our team will help you migrate your product catalog, customer data, and supplier information.

Question 3

What happens after the free trial?

Accepted Answer

After 30 days, your account enters a 7-day read-only grace period where you can still view all your data. Your data is never deleted — it's preserved indefinitely. Contact us anytime to activate.

Question 4

Do you charge per user?

Accepted Answer

No. Every plan includes unlimited users. Add as many pharmacists, billing operators, and managers as you need at no extra cost.

Question 5

What payment methods do you accept?

Accepted Answer

UPI, NEFT, bank transfer, and online payment. We support all standard Indian payment methods. No credit card required for the free trial.

Question 6

Can I use it on multiple computers?

Accepted Answer

Yes. BitMed runs in your web browser (Chrome or Edge). Log in from any computer with an internet connection. Multiple counters can bill simultaneously with real-time stock sync.

Simple, transparent pricing

Included in every plan

Frequently asked questions