BitMed Logo
Setup & ManagementOwnerPharmacist

The customer profile

When to use this: answering "what does this customer buy, and what do they owe?"

Steps

  1. Customers → click a customer — the profile opens.

    In the picture above, 1 is who they are — name, phone and their tags. 2 is the answer to the question at the top of this page in one row: Total Spent, Bills, Outstanding, Credit Limit and Last Visit. 3 is the three tabs, 4 their contact details and 5 the account block — customer type, limit, balance, loyalty points, total discount saved and the date they became a customer. 6 is the edit action (see step 4).

  2. Purchase history — every bill with items, dates and amounts; open any bill from here.

    In the picture above, 1 is the Purchase History tab, 2 is how many bills they have, and 3 is the bills themselves — number, date, amount and status. A bill that has been returned against shows Part Returned here rather than Completed, so you can spot one at a glance (→ BILL-11).

  3. Credit History tab (the third tab at 3 above) — outstanding balance, credit limit, and every credit sale (collect a payment, or write off a balance you'll never collect → CUST-03).

    A negative balance isn't debt — it's store credit you owe the customer (from a return), shown as "Store Credit" instead of "Outstanding Balance" so it reads correctly at a glance.

  4. Edit details / tags / type — from the pencil at the top-right of the profile, marked 6 in the first picture.

BitMed AI