When to use this: a customer asked for something you didn't have. Note it down in the system — not on paper — so it gets picked up when you next order.
Steps
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Note it while billing. When a product search comes up empty or out of stock, tap Log shortage and enter how many the customer wanted.
Billing → Search Product → If unavailable/out of stock → Click Log Shortage → Enter the customer’s requested quantity → Save.
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Review the book. Open Reports → Shortage Book to see what people have been asking for, how often, and when.
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Order it. Your shortage entries feed straight into purchase-order suggestions (the shortage order assistant, → PUR-02) and into demand analytics (→ RPT-07).