When to use this guide: When a bill was finalized by mistake (such as double-pressing Enter, picking the wrong customer, or running a test sale) and no physical items were actually given to the customer.
Steps to Void a Bill
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Open Sales History and find the bill you want to cancel.
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Click to open the bill detail view and click the Void Bill button.
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Type a brief reason for voiding (for example,
Accidental entryorWrong customer) and click Confirm Void.
What Happens When a Bill is Voided?
- Sales Totals Cleared: The voided bill amount is excluded from your daily sales revenue totals.
- Stock Restored: Inventory items are restored back to available stock immediately.
- Audit Trail Recorded: The void action, timestamp, operator name, and reason are logged in Reports → Audit Trail for full store transparency.
- GST Compliance Maintained: The bill number is never deleted or reused. In accordance with GST statutory guidelines, the invoice stays in your record marked clearly as Voided.
Frequently Asked Questions
Who can void a bill? Voiding a bill is permission-gated for store security. Billing staff may require a store owner or manager PIN/override to void a finalized bill.
Can I void a bill if the customer took some items? No. If physical items were taken by the customer, process a Return instead of a Void.