When to use this guide: When a bill was finalized by mistake (such as double-pressing Enter, picking the wrong customer, or running a test sale) and no physical items were actually given to the customer.
Steps to Void a Bill
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Open Sales and find the bill you want to cancel.
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Click to open the bill detail view and click the Void button.
In the picture above, 1 is the bill you opened, 2 is Void, and 3 is Return right beside it. Check you are clicking the right one — Void cancels the whole bill, Return takes back only what the customer brought back.
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Type a brief reason for voiding (for example,
Accidental entryorWrong customer) and click Confirm Void.
What Happens When a Bill is Voided?
- Sales Totals Cleared: The voided bill amount is excluded from your daily sales revenue totals.
- Stock Restored: Inventory items are restored back to available stock immediately.
- Audit Trail Recorded: The void action, timestamp, operator name, and reason are logged in Reports → Audit Trail for full store transparency.
- GST Compliance Maintained: The bill number is never deleted or reused. In accordance with GST statutory guidelines, the invoice stays in your record marked clearly as Voided.
The picture above is Reports → Audit Trail. 1 is the void entry, carrying the date and time, who did it, the module (Bills) and the action (Void). 2 is the reason you typed, stored with it — here, Wrong Customer. 3 exports the whole trail to CSV or Excel if an auditor asks for it.
Nothing on this screen can be edited or deleted, which is the point of it.
Frequently Asked Questions
Who can void a bill? Voiding a bill is permission-gated for store security. Billing staff may require a store owner or manager PIN/override to void a finalized bill.
Can I void a bill if the customer took some items? No. If physical items were taken by the customer, process a Return instead of a Void.